Frequently asked questions
FAQs
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Frequently Asked Questions
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General
SARON is an on-demand van and truck booking platform in Ghana, offering seamless and reliable transportation solutions for various needs, including moving goods, relocating, and special projects.
Users can book vans and trucks via our mobile app. Simply download the app, create an account, select your vehicle type, enter your pickup and destination details, and confirm your booking.
We collaborate with our partners to provide a wide range of logistics services, which are listed here.
Support
You can contact our customer support team through the app or our website for assistance with any issues or concerns.
After completing a booking, you can rate your experience and leave feedback through the app. Your feedback helps us improve our services.
Yes, you can reach our customer support team via the contact information provided on our website or through the Contact Us section in the User App and Help Center section in the Driver App.
For Partners (Drivers)
Download the SARON App, sign up, complete your profile with the necessary documentation, and start receiving requests.
You need a valid driver’s license, a vehicle in good condition, and any necessary permits or documentation as required by Ghanaian law.
Once logged in and available, you will receive notifications of booking requests through the Driver App. You can accept or decline based on your availability.
Payments are processed as per the platform’s payout schedule, typically on a weekly basis. Your earnings summary is available in the app.
For Users
Download the SARON App from the App Store or Google Play, sign up, log in, choose your vehicle, enter your details, and confirm your booking.
We offer a variety of vans and trucks to suit different transportation needs, from small vans for light goods to larger trucks for bulky items.
Yes, you can schedule your booking for a future date and time that suits your needs.
Yes, the app provides real-time tracking of your vehicle from pickup to delivery.
We accept various payment methods, including credit/debit cards and mobile money.